All your business's customer activity, on one screen.

HaniftaCRM is a customer management system (CRM) built for small and medium-sized businesses. It brings sales, customer management, products & stock, after-sales service, reporting, and WhatsApp communication together on one platform; it works both in the web browser and in a mobile (tablet-first) app.

Yes. HaniftaCRM is built by a local team and is 100% made in Türkiye. All your data — including customer records, sales data, and WhatsApp chats — is hosted within Türkiye's borders and never leaves the country.

Pricing isn't package-based; it's a monthly per-user subscription billed annually, so as your team grows you only pay for the users you add. All core modules are included from the base plan, and new features arrive at no extra charge. There's no separate fee for setup or data migration. For a clear, business-specific price and a demo, reach us at haniftacrm@hotmail.com or through the contact form.

Integrations available today: WhatsApp (one-to-one and bulk messaging), Facebook and Instagram Lead Ads (leads from your ad forms drop into the CRM automatically), your own web form (via webhook and field mapping), email sending through your own server (SMTP), Excel/CSV import and export, digital business card/QR, a mobile app that syncs one-to-one with the web, and ready ERP integrations with Logo, Mikro, Netsis, and SAP (two-way sync of customer, product/stock, and current-account/invoice data). e-Invoice/e-Dispatch and a public open API (with the related Zapier/Make connectors) are among the priority items on our roadmap.

Yes. We have ready ERP integrations with Logo, Mikro, Netsis, and SAP. Your customer, product/stock, and current-account/invoice data syncs two-way between the CRM and your ERP, so you never enter the same data twice. Our team handles the setup and field mapping for you, and we clarify the flow that fits your system together in a demo.

You can keep your quote and invoice records inside HaniftaCRM today. Officially issuing e-Invoice and e-Dispatch documents through an integrator is one of the priority items on our roadmap. If this feature matters to you, let's talk and map out the plan together.

The moment you log in, a dashboard shows revenue, open deal value, won/lost business, and pending tasks. Rep performance, pipeline distribution by stage, win/loss analysis, revenue forecasting based on your current pipeline, plus after-sales service and survey reports come as ready-made reports; they filter by date range, rep, category, and stage, and export to Excel with one click. A custom report designer where you pick your own columns and filters is on our roadmap. We don't aim to replace multi-dimensional business intelligence (BI) tools.

Your data belongs to you and there's no lock-in. You can export your customer, product, sales, and report data completely to Excel with one click, any time. If you decide to leave, our team will also help you take a full copy of your data.

All data is hosted in Türkiye and never leaves the country — which eliminates the cross-border data-transfer issue under Türkiye's data protection law (KVKK) from the start. Traffic between the web panel and the mobile app is encrypted with HTTPS, and passwords are stored irreversibly. Each user sees only the data they're authorized for, based on title and department. The database is backed up regularly; for businesses that don't want their data in the same database as any other customer, an isolated database setup is available.

Absolutely. From a corner shop to a car dealership, a tailor to a hair salon, a real-estate office to a consultant or a courier — it fits any business that keeps track of customers. One person can use it, and so can a 30-person sales team. It's ready to use from day one, needs no technical knowledge, and grows with you as your business grows.

HaniftaCRM is a modern, fast-moving next-generation product — and that's your advantage. Our development pace is high and your requests go straight onto the roadmap; a request that would take months at large companies can go live here in weeks. Next up are e-Invoice/e-Dispatch, an open API and ready-made connectors, a custom report designer, and a help center with video training. New features are rolled out to existing customers at no extra charge.

Yes. In addition to the web panel, there's a tablet-first mobile app that runs on iOS and Android. You can do everything from the field — including adding, editing, and deleting — using the exact same design as the web; changes sync instantly.

You can chat one-to-one with your customers and send bulk messages — all straight from inside HaniftaCRM. Every conversation is logged automatically to the relevant customer card, so nothing gets lost. WhatsApp chats are hosted in Türkiye too.

It's suitable for every kind of SMB and sales team that tracks customers — especially retail and stores, services and trades, B2B sales, consulting and coaching, construction and real estate, and health and aesthetics.

No technical knowledge required. HaniftaCRM is ready to use from day one; there are no complex setup processes. Our team helps you in person with setup and with migrating your data.

Yes. You can import your existing customer and product data from Excel/CSV files. If you like, our team handles the migration for you; or you can start fresh from scratch.

We provide direct support from real people, not a ticket system. We offer in-person support and one-on-one training; we keep improving the product with customer feedback, and new features arrive at no extra charge.